COVID-19 Customer Statement

A MESSAGE TO OUR CUSTOMERS

The safety of our customers, employees and family’s remain Keith Gunn Electrical Solutions overriding priority. As the Coronavirus disease 2019 (COVID-19) continues to evolve and spread globally, we as a company are monitoring the situation closely and will periodically update company guidance based on current government and World Health Organization recommendations.

We would like to provide an update for our customers on how our procedures have evolved to incorporate increased levels of infection control to help reduce the risk of transmission of COVID-19 and to provide peace of mind to anyone who needs an electrician to enter their property. 

Many of you have been asking questions regarding engineers entering your home, so we have created a step by step guide of our process below which will hopefully answer all of your questions

CUSTOMER SAFETY: WHAT ARE WE DOING?

The health & safety of our team, partners and customers is paramount. To prevent the spread of COVID-19 and reduce the potential risk of exposure to our customers and workforce, we are conducting a simple online screening questionnaire which we will send your email address prior to your scheduled appointment with us. Your participation is important to help us take precautionary measures to protect everyone the best we can. Our engineers are also carrying out their own COVID-19 screening questionnaire prior to commencing with work to ensure our customers are kept safe. 

Guidance has been issued to our team on precautions to be taken before, during, and after a visit to a customer’s property. Each engineer has completed 14 online health and safety training courses and 8 toolbox talks on our new working procedure. The toolbox talks which they have been trained on are as follows – 

• Avoiding close working
• Hand washing
• Hand sanitizing 
• Donning & Doffing PPE
• Disinfecting materials 
• Disinfecting tools & equipment
• Covid19 Screening
• Update COVID19 Risk Assessment

Rest assured that our engineers are keeping equipment, materials and hands sanitized and reducing contact to a minimum while they are at your property. All tools, materials or equipment will be disinfected prior to being brought into your property. The engineer will disinfect any areas where they have been working within your property upon completion of the works. Each engineer has been provided with a PPE kit when they returned to work which is fully stocked with the following items – 

• Hand Sanitizer 
• Disinfectant spray
• Disposable latex gloves
• Eye protection
• Disposable seat covers for their vans
• Disposable plastic bags for disposing of PPE
• Hard plastic tool tray to transport materials and tools in which can be easily disinfected 
• Overshoes

 COMPLIANCE CHECKS

To ensure our standards are being met, our Director of Operations, Chris Harkins, will be carrying out random spots checks on a daily basis to all of our engineers.

Thank you for taking the time to review our updated working standards and if you have any further questions then please don’t hesitate to contact us.